Don's Mobile Glass respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, protect, and share information when you interact with Don's Mobile Glass through our website, telephone, text messaging (SMS/MMS), email, in-person communications, or other interactions with our company.
This Privacy Policy explains:
- What personal information we collect and how we collect it
- How we use your information
- When information may be shared with service providers or other parties
- How mobile and text messaging information is handled
- The choices and rights available to you regarding your information
- The security measures we use to protect your information
- How you can contact us regarding your privacy
Information Collection, Use, and Sharing
We collect personal information that you voluntarily provide to us when requesting a quote, scheduling service, communicating with us, purchasing products or services, submitting information through our website, or otherwise interacting with Don's Mobile Glass.
Depending on your interaction with us, this information may include your name, address, email address, telephone or mobile phone number, vehicle or property information, service information, appointment information, payment or billing information, and the content of communications you send to us.
We use this information to operate our business and provide our products and services, including to:
- Respond to inquiries and quote requests
- Schedule and manage appointments
- Provide products and services
- Communicate regarding existing or requested services
- Provide customer support
- Process transactions
- Maintain appropriate business and service records
- Improve our services and customer experience
- Comply with applicable legal and regulatory requirements
We do not sell or rent your personal information.
We may share personal information with trusted third-party service providers when reasonably necessary for them to perform services on our behalf, such as communications, telecommunications, technology, website hosting, payment processing, customer service, or other business-support services. We limit such sharing to information reasonably necessary for the provider to perform its services.
We may also disclose information when required by law, regulation, court order, subpoena, or other valid legal process, or when reasonably necessary to protect the rights, property, security, or safety of Don's Mobile Glass, our customers, employees, or others.
SMS/Text Messaging Privacy
Don's Mobile Glass may communicate with customers and other individuals by text message (SMS/MMS) for purposes such as responding to inquiries, providing quotes, scheduling or confirming appointments, providing service updates, answering customer service questions, and other communications related to our products and services.
When you communicate with us by text message or consent to receive text messages from Don's Mobile Glass, we may collect and maintain information including your mobile phone number, message content, communication history, and information regarding your consent or opt-in status.
We use this information to communicate with you, provide requested services, respond to inquiries, maintain appropriate records of our communications, and operate our business.
We may use third-party communications and telecommunications service providers, including our business communications platform, to facilitate the delivery and management of text messages. These service providers may process mobile information on our behalf only as necessary to provide their services to us.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing or promotional purposes.
You may opt out of receiving text messages from Don's Mobile Glass at any time by replying STOP to a text message from us. After opting out, you may receive a confirmation message. You will no longer receive text messages from that messaging program unless you subsequently consent to receive messages again.
For assistance with text messaging, reply HELP or contact us at (209) 526-9100 or info@donsmobileglass.com.
Message frequency may vary depending on your interactions with Don's Mobile Glass. Message and data rates may apply depending on your mobile carrier and service plan.
Your Access to and Control Over Information
You may contact us regarding the personal information we maintain about you. Subject to applicable law, you may have the right to:
- Request access to personal information we maintain about you
- Request that inaccurate information be corrected
- Request deletion of certain personal information
- Withdraw consent where our processing is based upon your consent
- Opt out of certain future communications
- Express concerns about our collection or use of your information
To make a request, contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before completing certain requests.
Security
We take reasonable precautions to protect your personal information from unauthorized access, use, disclosure, alteration, or loss.
We use appropriate physical, technical, and administrative safeguards designed to protect the information we maintain. Access to personal information is limited to employees and service providers who require access to perform legitimate business functions.
Where sensitive information is transmitted electronically, we use appropriate safeguards designed to protect that information during transmission.
However, no method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee the absolute security of information.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our products and services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with applicable legal and regulatory obligations.
Retention periods may vary depending on the type of information and the purposes for which it is maintained.
Telephone Calls and Communication Recordings
Don's Mobile Glass may monitor or record telephone calls, video meetings, or other communications for purposes such as quality assurance, staff training, customer support, documentation, and security.
Where required by applicable law, we will provide notice or obtain consent before recording communications.
If you have questions regarding our recording and monitoring practices or wish to exercise rights that may apply to a recorded communication, please contact us using the information in the "Contact Us" section below.
Recordings we maintain will be:
- Used for legitimate business purposes
- Stored using reasonable security measures
- Shared only as reasonably necessary to provide services, operate our business, comply with applicable law, or with your authorization
- Retained only for as long as reasonably necessary for the purposes for which they were created and as required by applicable law
GDPR Data Protection Rights
If the General Data Protection Regulation (GDPR) applies to your personal information, you may have certain rights regarding that information, including:
- Right of access – You may request a copy of personal data we hold about you.
- Right to rectification – You may ask us to correct information you believe is inaccurate or complete information you believe is incomplete.
- Right to erasure – In certain circumstances, you may request deletion of your personal data.
- Right to restrict processing – In certain circumstances, you may request that we limit how we use your personal data.
- Right to object – In certain circumstances, you may object to our processing of your personal data.
- Right to data portability – In certain circumstances, you may request that we provide your personal data to you or transfer it to another organization.
To exercise applicable rights, please contact us using the information provided below.
Children's Information
We place importance on protecting children's privacy.
Don's Mobile Glass does not knowingly collect personal information online from children under 13 years of age. If you believe that a child has provided personal information to us without appropriate authorization, please contact us. We will take reasonable steps to remove the information when appropriate.
Third-Party Service Providers
Don's Mobile Glass uses third-party companies and service providers to support certain aspects of our operations. These providers may include communications platforms, telecommunications providers, payment processors, website and technology providers, and other vendors that provide services on our behalf.
These providers may have access to personal information only as reasonably necessary to perform their services for us and are expected to handle information appropriately and in accordance with applicable requirements.
As stated above, mobile information, text messaging opt-in data, and consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or applicable requirements.
When changes are made, the updated Privacy Policy will be posted on this page and the "Last Updated" date will be revised. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, text messaging practices, or personal information we maintain about you, please contact:
Don's Mobile Glass
1313 Scenic Dr
Modesto, CA 95355
Phone: (209) 526-9100
Email: info@donsmobileglass.com
If you believe we are not abiding by this Privacy Policy, please contact us using the telephone number or email address above.
